The Shift: Why Your Dental Practice Needs to Evolve to Survive

I’ve been watching the dental industry transform right before my eyes. It’s no longer just
about clinical excellence; it’s about operational survival.

Every day, I speak with practice owners who feel the ground shifting. Rapid technological
changes and evolving regulations are squeezing margins. To thrive in this dynamic
environment, we have to stop clinging to the old ways of working.

The "Network" Dilemma One of the biggest conversations I have with doctors is about their
relationship with insurance companies. It’s a delicate balance. Being "in-network" often feels
like a financial constraint due to negotiated rates, but it provides the one thing every
business needs: predictability.

It minimizes the administrative burden of chasing patients for payment and ensures a
consistent flow of patients who prefer coverage over cost. Conversely, while being
out-of-network might promise higher fees per procedure, the drop in patient volume often
hurts the bottom line more.

Coding is the DNA of Your Revenue Here is a statistic that keeps me up at night: Up to
30% of dental claims are rejected due to simple coding errors.

In my work, I treat coding like a precise language. When we ensure that the documented
treatment matches the code exactly, we don't just reduce denials; we build a fortress against
audits. Precise documentation—supported by clear narratives and X-rays—is your best
defense. It builds trust with patients (no surprise bills) and ensures you are paid for the
actual work you perform.

Knowing When to Call for Back-Up

How do you know if your current system is broken?
● If you can’t easily track where your revenue is coming from.
● If your front desk is spending more time on the phone with payers than with patients.
● If your claims are sitting in an "aging" bucket for 90+ days.

This operational chaos is a signal. It means you need to evolve.

The Power of Intelligent Outsourcing

This is where I see the biggest breakthrough for
practices. By outsourcing administrative heavy lifting—like insurance verification and
RCM—you aren’t just "hiring help." You are upgrading your operating system.

At Peakpoint, we use AI-driven tools to perform real-time eligibility checks and extract EOB
details instantly. We catch denial patterns before the claim is submitted.

● We reduce verification time by over 50%.
● We virtually eliminate eligibility-based denials.
● We cost less than a full-time, in-house hire.

My Advice? Let your in-house team focus on what they love: patient care. Let specialists
like me handle the numbers. When you unplug from the administrative burden, you’ll be
amazed at how fast your practice can grow.

Let’s adapt together.

#OperationalExcellence