Case Studies
Real results from real partnerships. Discover how we've helped organizations transform their operations and achieve measurable success.
Vet Practice Growth & Community Engagement
Challenge: - Clinical staff were too busy to maintain an active online presence. - Missed appointment opportunities due to unanswered direct messages and comments. - Low visibility in the local community compared to corporate competitors.
Solution: - Creation of educational "Pet Health" video reels and graphics. - 24/7 Community Management to answer questions and triage urgent care requests. - Proactive appointment scheduling directly through Instagram and Facebook DMs. - Reputation management (responding to Google and Yelp reviews)
"We used to be invisible online. Now, we are the most talked-about vet in town. Peakpoint handles our community with such empathy that clients think they are sitting in our reception area. Our appointment book is full"
— Author: Dr. Sarah Bennett, Owner & Lead Veterinarian
Carolina Health Partners RCM Turnaround
Challenge: - A/R days had ballooned to 65+ days due to staffing shortages in North Carolina. - High denial rate (28%) caused by complex regional payer coding requirements. - Inability to scale billing operations alongside new clinic acquisitions.
Solution: - Automated pre-submission claims scrubbing to catch errors instantly. - A dedicated team of Certified Professional Coders (CPCs) specializing in NC payer rules. - Aggressive, systematic A/R follow-up for aged claims over 60 days. - 24/7 patient eligibility verification to prevent front-end denials.
"We were leaving money on the table every single day. Peakpoint didn't just fix our billing; they stabilized our cash flow. We’ve seen a 55% drop in A/R days in just six months, allowing us to open two new locations"
— Author: Dr. James Morrison, Medical Director at Carolina Health Partners
High-Volume Legal Claims Automation
Challenge: - Unexpected surge of 15,000+ inbound claims following FCA rulings. - Backlog of unreviewed financial agreements causing client dissatisfaction. - High error rate in manual data extraction from scanned PDF contracts.
Solution: - Deployed optical character recognition (OCR) to digitize financial agreements. - A specialized team of data analysts to validate interest rates, commission models, and compensation amounts. - Secure, GDPR-compliant data handling within a UK-sovereign cloud environment. - 24/7 processing cycle to clear the backlog overnight
"The sheer volume of PCP claims threatened to overwhelm our firm. Peakpoint acted as an instant scalability engine. They cleared a three-month backlog in six weeks with incredible accuracy, protecting our reputation and our bottom line"
— Author: Eleanor Rigby, Head of Operations at Sterling Legal Services
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