Last Updated: January 2025
By accessing and using Peak Point Services ("Peak Point," "we," "us," or "our"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
Peak Point provides Business Process Outsourcing (BPO) services including but not limited to:
Specific service level agreements (SLAs) will be defined in individual client contracts. These SLAs will outline performance metrics, response times, quality standards, and remediation procedures for service failures.
Peak Point is committed to protecting client data in accordance with applicable data protection laws including GDPR, HIPAA (where applicable), and local African data protection regulations. All data processing activities are governed by our Privacy Policy and Data Processing Agreements.
Both parties agree to maintain the confidentiality of all proprietary information shared during the course of the business relationship. This includes but is not limited to business processes, customer data, financial information, and trade secrets.
All intellectual property rights in materials created by Peak Point in the course of providing services shall be owned by the client, unless otherwise agreed in writing. Peak Point retains ownership of its proprietary methodologies, tools, and processes.
Payment terms will be specified in individual service agreements. Standard payment terms are Net 30 days from invoice date. Late payments may incur interest charges as permitted by law.
Either party may terminate services with written notice as specified in the service agreement. Typical notice periods range from 30 to 90 days depending on the scope and complexity of services.
Peak Point's liability for any claims arising from services provided shall be limited to the fees paid for the specific services in question during the 12 months preceding the claim, except in cases of gross negligence or willful misconduct.
These terms shall be governed by and construed in accordance with the laws of the jurisdiction where Peak Point's primary operations are located, without regard to its conflict of law provisions.
For questions about these Terms and Conditions, please contact us at:
Email: legal@peakpoint.africa
Address: Peak Point Services, Africa
