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Veterinary & Pet CareClient: Paws & Care Veterinary Group
Vet Practice Growth & Community Engagement
Revitalized the digital presence of a busy veterinary hospital, driving appointment bookings and community trust through educational content, empathetic community management, and strategic social campaigns
40%
New Patient Registrations
3x
Engagement Rate
15hrs/wk
Admin Time Saved
40% Growth
New Patients
<15 Mins
Response Time
310%
ROI
The Challenge
- Clinical staff were too busy to maintain an active online presence.
- Missed appointment opportunities due to unanswered direct messages and comments.
- Low visibility in the local community compared to corporate competitors.
Our Solution
- Creation of educational "Pet Health" video reels and graphics.
- 24/7 Community Management to answer questions and triage urgent care requests.
- Proactive appointment scheduling directly through Instagram and Facebook DMs.
- Reputation management (responding to Google and Yelp reviews)
"We used to be invisible online. Now, we are the most talked-about vet in town. Peakpoint handles our community with such empathy that clients think they are sitting in our reception area. Our appointment book is full"
— Author: Dr. Sarah Bennett, Owner & Lead Veterinarian
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