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Legal & Financial ServicesClient: Sterling Legal Services (UK)
High-Volume Legal Claims Automation
Scaled claims processing capacity for a UK-based law firm handling a massive influx of mis-sold Personal Contract Purchase (PCP) car finance claims, utilizing a hybrid workflow of OCR technology and human validation
400%
Increase in Processing Capacity
0%
Backlog after 6 Weeks
99.9%
Data Accuracy Rate
400% Increase
Daily Throughput
99.9%
Accuracy
<24 Hours
Turnaround Time
The Challenge
- Unexpected surge of 15,000+ inbound claims following FCA rulings.
- Backlog of unreviewed financial agreements causing client dissatisfaction.
- High error rate in manual data extraction from scanned PDF contracts.
Our Solution
- Deployed optical character recognition (OCR) to digitize financial agreements.
- A specialized team of data analysts to validate interest rates, commission models, and compensation amounts.
- Secure, GDPR-compliant data handling within a UK-sovereign cloud environment.
- 24/7 processing cycle to clear the backlog overnight
"The sheer volume of PCP claims threatened to overwhelm our firm. Peakpoint acted as an instant scalability engine. They cleared a three-month backlog in six weeks with incredible accuracy, protecting our reputation and our bottom line"
— Author: Eleanor Rigby, Head of Operations at Sterling Legal Services
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